Privacy Policy

What data we collect

When you submit the walkthrough request form on our contact page, we collect the information you enter, which may include:

• Your name
• Your business name
• Email address and telephone number
• Details about your premises, approximate size, preferred cleaning frequency and location
• Your current cleaning arrangements and any message you choose to include

We do not use analytics or advertising cookies on this website, and we do not track your browsing behaviour across other sites.

How we use your data

We use the information you provide solely to:

• Respond to your enquiry and arrange a walkthrough or follow-up discussion
• Prepare a quotation or service proposal where you ask us to
• Manage our relationship with you if you become a customer
• Meet legal or regulatory obligations that apply to our business

We process this data on the basis of our legitimate interests in operating a commercial cleaning business and responding to enquiries, and on the basis of taking steps at your request prior to entering into a contract. Where we need your consent for a specific use, we will ask for it separately.

Sharing and selling data

We do not sell your personal data. We do not share it for marketing purposes with third parties. We may share information with service providers who assist us strictly in delivering our services (for example IT hosting or email delivery), and only where they are bound by appropriate confidentiality and security obligations. We may disclose information if required by law or a competent authority.

How long we keep data

Enquiry records are kept for as long as needed to handle your request and, if you become a client, for the duration of the contract plus a reasonable period afterwards for accounting, complaints and legal claims. If you do not proceed with a contract, we will delete or anonymise your enquiry data when it is no longer needed, typically within twenty-four months unless a longer period is justified.

Where data is stored

Data submitted through our website is processed by our website host (including form handling) and may be stored on infrastructure located in the United Kingdom or the European Economic Area, subject to appropriate safeguards. If transfers outside the UK ever become necessary, we will ensure a lawful transfer mechanism applies.

Your rights

Under UK data protection law you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request erasure in certain circumstances
• Object to processing or request restriction of processing in certain circumstances
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us using the details below. We will respond within one month in most cases.

Cookies and similar technologies

This site does not use tracking cookies, analytics cookies or third-party advertising cookies. Essential technical cookies may be set by our hosting provider where strictly necessary to operate the site or keep it secure.

Contact and data protection queries

For any questions about this policy or how we use your personal data, email info@rexcleaningni.com or write to RexCleaning Limited at the address above. Please mark correspondence for the attention of the data protection contact.