Privacy Policy

What data we collect

When you submit the walkthrough request form on our contact page, we collect the information you enter, which may include:

• Your name
• Your business name
• Email address and telephone number
• Details about your premises, approximate size, preferred cleaning frequency and location
• Your current cleaning arrangements and any message you choose to include

We use essential storage to remember your cookie preferences. If you accept marketing cookies, Microsoft Advertising UET may help us measure visits and conversions from Microsoft Ads.

How we use your data

We use the information you provide solely to:

• Respond to your enquiry and arrange a walkthrough or follow-up discussion
• Prepare a quotation or service proposal where you ask us to
• Manage our relationship with you if you become a customer
• Meet legal or regulatory obligations that apply to our business

We process this data on the basis of our legitimate interests in operating a commercial cleaning business and responding to enquiries, and on the basis of taking steps at your request prior to entering into a contract. Where we need your consent for a specific use, we will ask for it separately.

Sharing and selling data

We do not sell your personal data. We do not share it for marketing purposes with third parties. We may share information with service providers who assist us strictly in delivering our services (for example IT hosting or email delivery), and only where they are bound by appropriate confidentiality and security obligations. We may disclose information if required by law or a competent authority.

How long we keep data

Enquiry records are kept for as long as needed to handle your request and, if you become a client, for the duration of the contract plus a reasonable period afterwards for accounting, complaints and legal claims. If you do not proceed with a contract, we will delete or anonymise your enquiry data when it is no longer needed, typically within twenty-four months unless a longer period is justified.

Where data is stored

Data submitted through our website is processed by our website host (including form handling) and may be stored on infrastructure located in the United Kingdom or the European Economic Area, subject to appropriate safeguards. If transfers outside the UK ever become necessary, we will ensure a lawful transfer mechanism applies.

Your rights

Under UK data protection law you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request erasure in certain circumstances
• Object to processing or request restriction of processing in certain circumstances
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us using the details below. We will respond within one month in most cases.

Cookies and similar technologies

This site uses essential storage to remember your cookie choice and to operate the website. We also use Microsoft Advertising Universal Event Tracking (UET), which may help us measure ad performance, website visits and conversions from Microsoft Ads.

Microsoft Advertising UET marketing storage is denied by default and only changes to granted if you accept marketing cookies. If you reject non-essential cookies, or do not choose marketing cookies in preferences, advertising storage remains denied. You can change your choice at any time using the "Cookie preferences" link in the footer.

Contact and data protection queries

For any questions about this policy or how we use your personal data, email info@rexcleaningni.com or write to RexCleaning Limited at the address above. Please mark correspondence for the attention of the data protection contact.